In an ever-changing and increasingly competitive business environment, it has never been more important for organisations public or private, to have good information that allows them to optimise processes, identify risks and drive decision-making.

This course gives an overview of how business intelligence technologies can support decision making across any number of business sectors. These technologies have had a profound impact on corporate strategy, performance, and competitiveness and broadly encompass decision support systems, business intelligence systems, and visual analytics.

This Practical Master class is essential for the legislative function, legal function, compliance function, accounting and administration function as well as executive management and operations. It will cover all of the essential functions and activities applicable to any organisation, whether in the public sector or private sector.

Key Fundamental Concepts That Will Be Covered Include:

• The difference between a Policy and a Procedure
• The difference between Systems and Processes
• The Key Risk Indicators for Different Activities
• What Controls, Checks and Balances need to be put in place
• The Processes and Systems and the Interface between Policies and Procedures
• Risk Identification and Risk Management
• How to Draft a Policies and Procedures Manual
• Accountability and Limits of Authority
• Interface with Applicable Legislation and Regulations

Workshop Rationale

The changing nature of business and pressure for results means more responsibilities for the Secretary and the Personal Assistant in addition to their traditional roles. The role of the Executive Personal Assistant / Secretary is growing exponentially.

This Conference is designed to prepare the Executive Secretary and Personal Assistant for the dynamics of the modern workplace in the 21st Century.

Workshop Objectives

By attending this interactive workshop you will be equipped with the skills to:

• Understand the key fundamentals of corporate behaviour
• Understand the linkages between strategy, projects and operations
• Put in place effective Project Governance processes
• Understand the art of effective communication
• Organise and run effective meetings
• Enhance your presentation skills
• Appreciate the importance and benefits of people management and leadership
• Understand the four key financial statements
• Appreciate the qualities of being an effective personal assistant
• Learn how to manage conflict
• Undertake basic Problem Solving activities
• Master the art of Multi-Tasking
• Act within agreed Protocols & with Diplomacy

Who Should Attend?

This highly practical and interactive workshop has been specifically designed for:

• Executive Personal Assistants
• Executive Secretaries
• Executive Assistants
• Personal Assistants
• Personal Secretaries
• Office Managers
• Administration Managers / Assistants
• Management Secretaries
• Senior Assistants
• Executive Personal Secretaries PLUS anyone else responsible for the support of the senior management and executives

Introduction

Developing the right HR metrics and analytics for your specific context which support long-term performance and improving the decision making is a key competitive edge in the modern economy.

HR is increasingly difficult in an era of talent wars, complex environments and a deluge of information. Through the trainer’s expertise and practical knowledge, you will receive both a conceptual understanding of the HR metrics and analytics universe and process, as well as hands-on training on practical HR metrics and analytics implementation.

Learning Objectives:

• Understand the importance of HR metrics and analytics in measuring HR’s impact and drive business results
• Identify the right HR metrics (what to measure, types of measurements etc.,) – aligning HR and business goals
• Turn metrics into analytics for effective management decisions

Who Should Attend?

• HR Professionals in organisations who would like to develop the role of HR within the organisation
• HR Professionals tasked with providing HR data to support strategy development and delivery
• Senior Managers who want to understand how they can deliver strategic and organisational change in their organisation – and use HR support to achieve it